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Report a Fault

To submit a fault or issue, simply fill out all sections of the form below from which it will be automatically logged onto our system for a member of staff to process.

This process is designed to be more efficient with our customer service to you and also give you a log of when the claim was highlighted to us.


Report a fault form
Date  
First Name  
Last Name  
Phone  
Email  
Address   
Spa Model  
Fault   
Description   
Attachment   Attach files
Each of your file(s) can be up to 20MB in size.
   
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COVID-19

We are OPEN however all retail showrooms will remain shut until further notice. 

New Hot Tub Sales can be processed with a member of our team via LIVECHAT.

Hot Tub chemicals and accessories will be online orders for courier delivery only.

Opening Hours:

10:00am – 16:00pm

6 days a week. Monday’s closed.